Engage even the ghost members who only show up in the ER

Why is engagement the hardest problem?

A plan’s hardest problem isn’t operational — it’s the member who never answers the phone, never completes the HRA, never fills their prescription, and never appears in your data until they appear in the ER.

Carriers need that engagement because it drives Star ratings, CAHPS, care gap closures, HRA completions, and ultimately medical costs — but portals that members open once a year move nothing.

So, solve your member’s real problem first.

Give them a whole-health picture — from claims to meds to test results to providers — all in one place

Your members or their caregivers juggle multiple health apps on their phones — MyChart, Healow, Quest, and a dozen regional provider portals — none of which have a complete picture. Now, you can offer more than just their claims history and service dates.

carewallet.ai gives your members (and their caregivers) a portable health history:

• current medications list
• health records, visit history
• care team, plan, and goals
• reminders & next actions
• in their preferred language, on the device they use all day

All of it drawn from the same record your care teams use.

Give members a direct line to their care team

With secure messaging, members and their caregivers can connect to a care team. Care managers close the loop that phone tag leaves open. Members will be able to:

• Complete assessments and HRAs in-app.
• Report symptoms and RPM device readings.
• Confirm appointments.

Those real-time signals feed back into care workflows, so your team intervenes when it matters, instead of just the next scheduled call.

Engagement shows up in your Stars

Plans deploying carewallet.ai have more than doubled member engagement. Engaged members complete HRAs, close care gaps, take their medications, and rate their plans higher on CAHPS.

Who benefits?

• Quality and Stars leaders who need engagement to move the dial.
• CMOs who want members participating in their care, not just receiving it.
• Member experience officers who know CAHPS is won or lost between phone calls.
• Members and their caregivers who need one portable information app for a whole-health picture.

Caregiver and family inclusion

For SNP and dual-eligible members especially, carewallet.ai supports caregiver access — because the person managing care is often a daughter, son, or guardian. carewallet.ai brings them in, and it’s how care plans actually get followed.

Member-centric means one holistic experience

Update a care plan, and the member sees it; a member reports a symptom and the care team knows about it. That closed loop is what “member-centric” looks like in practice.